Hi having a problem on your iphone or ipad definately causes inconvenience and delay to our daily lives, fret not if your iphone / ipad is still under Apple warranty. This guide is to help you get through the whole procedure and of course with some fact to add on.
We hoped that this guide has help, do contact us if you need our help or advise.
Firstly you will need to check if your iphone / ipad is still under Apple warranty, simply navigate to https://selfsolve.apple.com/agreementWarrantyDynamic.do and enter your hardware serial number to check instantly the validity of your warranty.
In Warranty - Valid Warranty Cases
Simply drop by the service centre of the telco your brought your iphone / ipad from and proceed with a 1 to 1 exchange. If your purchase through Apple.com.sg then you will have to go
down to Apple Authorised Service Centres
So if you are under warranty, do telco / Apple replace a brand new iphone / ipad for you? The answer is NO. You will get a Refurbished iphone / ipad. To further explain the term - Refurbish . it means that it is a repaired and redistributed iphone most of the internal parts are also used but all iphone / ipad has to go through the same Apple quaility check control before shipped out as replacement sets.
Out Of Warranty / Invalid Warranty / User Caused Damages / Water Indicator Trigger Cases
If your warranty has expired / invalid or your lcd is cracked or your iphone / ipad is rejected because of the water indicator being triggered, there is no use to bring back the iphone / ipad to telco or Apple, simply
because you will have to pay $300 - $600++ to telco / Apple because it is considered Out-Of-Warranty status. The price is fixed by the individual telco / Apple so you will be paying the same price even if yours is just a small problem or if your set is smashed till beyond recognition.
Of course in event like Out-Of-Warranty status then you have a problem with your iphone and ipad, dont worry as we are help to help.
you can bring to us to help you check out the real source of the problem and we can quote you on the spot, you can even view the iphone / ipad parts repair prices from our online catalog so as obvious as it is there is simply no logical reason for you to pay a few hundreds to telco when minor problem like home button unresponsive, lcd crack, touch screen crack, cannot charge iphone can be solved by us at a price several times cheaper.
So under which situation should you pay that huge amount to telco / Apple, only if your iphone is damaged to the extend that it is no longer economically worthy to repair then paying Out-Of-Warranty may be logical.
So if you paid the Out-Of-Warranty charge, do telco / Apple replace a brand new iphone / ipad for you? The answer is NO. You will get a Refurbished iphone / ipad. To further explain the term - Refurbish . it means that it is a repaired and redistributed iphone most of the internal parts are also used but all iphone / ipad has to go through the same Apple quaility check control before shipped out as replacement sets.
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